Privacy notice

This notice explains how VitalNexa S.r.l. processes the personal data of people who visit this website, send a request or use our clinics, under Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003.

Data controller

VitalNexa S.r.l., registered at Via Larga 7, 20122 Milano (MI). For any privacy request, write to [email protected].

What data we process

• Contact details: first name, last name, phone, email.
• Request details: service, clinic, preferred day and time, message.
• Health data, only if you choose to include it in the “reason for your visit” field or when you use our clinics.
• Technical browsing data strictly necessary for the website to work (for example IP addresses in server logs).

Why we process it and on what legal basis

• To answer your requests and arrange appointments: steps taken at your request before a contract (Art. 6.1.b GDPR).
• To provide healthcare and keep medical records: medical care (Art. 9.2.h GDPR).
• To meet legal obligations, such as tax rules and reporting to the Tessera Sanitaria system: legal obligation (Art. 6.1.c GDPR).
• To keep the website secure and prevent abuse: legitimate interest (Art. 6.1.f GDPR).

How long we keep it

Website requests that don't lead to a visit are deleted within 12 months. Medical and tax records are kept for the periods required by law.

Who can access it

Authorised VitalNexa staff, bound by medical confidentiality, and the suppliers who support us (for example hosting, email and practice software), appointed as data processors. Data is disclosed to public authorities only where the law requires it, such as the Italian Revenue Agency via the Tessera Sanitaria system. We never sell or share your data for marketing.

Transfers outside the European Union

Data is processed within the European Union. If you choose to load the Google map on our location pages, Google may process browsing data outside the EU under its own privacy policy.

Your rights

You can ask at any time to access, correct or delete your data, restrict or object to processing, or receive your data in a portable format (Articles 15–22 GDPR) by writing to [email protected]. You can opt out of your medical costs being sent to the Tessera Sanitaria system when you pay. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).